Email Account Stopped State Error

If you're having issues with emails not sending, please follow these instructions.

There's a couple of reasons your inboxes may not be sending from Uptics. This is usually linked to your email provider connection with Uptics.

Microsoft

For Microsoft inboxes, there's two common reasons for 'Stopped State' issues:

  1. SMTP AUTH protocol for your organization

  2. Basic reauthentication of your email inboxes.

Gmail

For Gmail inboxes, the most common solution for solving this is Basic reauthentication of your email inboxes.

Other

For other email providers, please see the this article.

If you follow the steps in the articles above and your sending issue is not resolved, please contact customer support.

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