If you are receiving a message reply stating you have reached a send limit, there are a few different things you may want to check on your end to understand the issue and get it resolved.
In most cases, these are messages coming from your email client, and not from Uptics, which limits our transparency into the message you are receiving. Typically, the auto-message from the email client will also include a link with more details, and it would be advised to check out what the specific link tied with the response has to say.
Some examples of these messages include:
"You have reached a limit for sending email.'
Here is the link that Google sends when this message is received
"You have reached a limit for sending mail. Your message was not sent."
"Send limit reached."
This flag from your email provider usually resolves itself after 24 hours without any action, but you would want to ensure you take a deep dive into your settings in Uptics and your use of the specific inboxes that received this message to ensure it doesn't arise again.
In essence, you want to ensure you aren't loading your email servers with outbound sending requests, and although some providers have high send limits, even if they sense or see a lot of emails going out without delays that could flag for that restriction to occur for 24 hours.
Uptics has an internal daily send limit of 450 emails per inbox per day, but we would highly recommend keeping these numbers to around 50-75 emails per day per inbox. If you are also using our warmup service or sending emails from those inboxes from outside of Uptics, you may want to minimize the number of sends you are performing to prevent coming close to your limits and raising flags.
A few things to check and/or perform inside of Uptics:
Connect more inboxes to the system and use the Multi-Inbox Sending feature to spread your sends out.
Make sure you have proper delays in place inside your sequence settings (the longer delay the better) and that the Daily Enrollment and Send Limits are within a reasonable amount (we suggest 50-75 emails maximum per inbox per day).
Ensure you aren't using the same inbox across multiple sequences. This can exponentially increase the amounts of sends you are performing on any given day if this isn't factored in.
Do not use the inbox(es) in question across different systems (i.e. different CRMs, different warmup tools, etc.).
If WarmUp is turned on, those sends could potentially count towards limits as well. If your inboxes are already warmed up, consider reducing the number of warmup sends per day.