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Frequently Asked Questions (FAQ)
Find answers to commonly asked questions about Uptics.
How to display only my currently due tasks in the Inbox?
Why aren't created tasks being removed if I unenroll a contact from a sequence?
My 'Inbox' looks cluttered and notifications get drowned with new emails/replies, etc.
What are Signals?
How can I 'Filter' my sales inbox 'Tasks' by 'Users' & track user task completion?
How will a user know if tasks have been assigned to them?
Can a teammate handle my (sales inbox) replies of our current ongoing campaign?
How do I prioritize/separate urgent sequences from non-urgent sequences?
Can I store multiple email addresses for my contact records?
Why are Company records being created when I create People records?
How can I define stages per person?
Can you upload Activity Information Ex: Title, Description etc from Pipedrive to Uptics?
What is the cost of using the 'Power Dialer'?
Can I import contacts with no email addresses?
Why did some of my records skip during the Import Process, and how can I enrich data of existing contacts?
What is the People & Company Contact Record Association within Uptics like?
What is the Company section under the Contact Details Page?
Is there a functionality to select multiple contacts and change their status?
I need to update my company list data
Import with 'special characters' are not featuring correctly within Uptics
How can I access the contacts from an imported list?
Is there an option to update contact data properties during Import?
Is it possible to filter/sort custom fields?
Is there a way to create Custom Fields within my Import Lists in Uptics?
Is there a way to add verified contacts to Uptics to enroll in campaigns?
I am uploading a valid list, but the system shows a lot of invalid emails?
Sequence Issue Explained: Your email validation settings are preventing this contact from starting the sequence.
How does the distribute leads option work inside of a sequence?
How does Uptics determine who to send to in a sequence?
Sequence Issue Explained: The record does not have a contact owner assigned and the sequence settings have been set to send from a contact owner.
Can I create Intro Lynes tasks without having to assign prospects to a user?
Is there a way to remove prospects from a sequence if they have replied or engaged with us?
Is there conditional sending for a sequence?
Should I limit sending to only valid emails?
What is the meaning of the errors in the Sequence Issues?
Is it possible to change the ownership of emails to a different user in the account without removing them?
What email providers does Uptics integrate with?
Error Response: "You have reached a limit for sending mail. Your message was not sent."
Is it possible to change the owner of a sequence?
Can I assign more than 1 team member to a sequence?
How to Unenroll Prospects from a Sequence
How do inboxes work across users?
Where do I start with creating email accounts and burner domains?
What is the Metered Balance?
How to edit the name of an Email Template?
Is it possible to access the HTML code for my email templates?
Twilio Charges for services used within Uptics
What does cloning a sequence do?
Why am I seeing lots of bounced emails?
Is there a way to download analytics in CSV format for ongoing or paused campaigns?
Is there an ability to 'Save a Sequence' without launching it?
What does in-queue mean under the Sequence Enrollment Numbers?
Is it possible to see another user's activity under my account?
Subject Lines Required - can a sequence have the same subject line for email templates?
Why do my manually unenrolled prospects automatically re-enroll into my sequence?
Can I buy a phone number from my account and assign it to a user under my account for use?
A 'Snippet Group' when referenced twice inside a template duplicates snippets instead of randomizing.
Can I have multiple email addresses for a contact to send to if either one is blank?
'Invalid Message Public Id Error' on sending an email
Email connection error: [email protected] is already connected with different account!
Is there a possibility to embed a video?
'Scheduling Email' inside of a contact details popout versus 'Scheduling/Pausing Email' inside a sequence builder.
The 'Send Test' feature is not sending emails.
Where can I see the sent (delivered) emails from a Sequence?
What is the use of Snippets & Spintax Feature using Snippet Groups?
Can I have a sequence to send based on different conditions? eg: email opens, replies, etc.
How do I take all enrolled as well as unenrolled contacts from a specific sequence to have them go to a new step which is a 'Sequence' itself?
When will my sequence emails start to send out?
What emails sync within Uptics?
Will sequences continue to send if a user is deactivated?
How are subject lines and email threads managed within Uptics for a sequence?
Where do I find the pre-built templates within Uptics?
How many email accounts can I connect to within Uptics?
Are link clicks, opens, etc tracked within my Uptics account if an email is sent from my Google Workspace?
Snippet formatting Issues
Can I remove/change an 'Email to Send From' while a sequence is live?
Is there an option to have emails with a new subject line/thread and replies to them within an existing sequence?
My sequence steps with set delay are sending out emails back to back
Are there any recommendations to warmup domains for Uptics usage?
What do I set my sequence Daily Email Send, Enrollment limits & Delay between Emails to?
What is the use of Fallback Tokens
Are you getting an error message when trying to send an email?
Email Sending Distribution
Why aren't my emails sending from the multiple email addresses I have selected in the Sequence?
Link clicks/opens not showing for certain contact records
What is LinkedIn Chrome Extension?
Is there an option to select a phone number to send Bulk SMS via a sequence?
What is the email send limit per inbox per day?
Should I be replying to any of the WarmUp emails I receive in my inboxes?
How can I prevent automated emails like "address not found" to show up as replies in my inbox?
What is Email WarmUp?
What's the best practice for WarmUp Settings when warming up new emails?
Is WarmUp included on the Free Trial?
Do you recommend turning off WarmUp ever?
What is an inbox?
How long after turning on WarmUp does it take for emails to start going out?
How long should I warm up an inbox?
Can I connect a free email account like [email protected] to WarmUp?
Does email warming count toward the uptic credits?
Is it possible to limit sequence viewing to certain users?
Is there a way to make sure I won't be adding or sending duplicate emails to the same email address?
What is the default Email Account in my Settings?
What are "user privileges" like under the same company within Uptics?
How can I use personalization in Uptics?
How can I set up my Email DNS Records for Increased Deliverability?
Email & SMS Subscription Settings
How can I optimize my experience using Uptics on Mobile or iPads?
Does Uptics integrate with HubSpot?
Is there a dashboard that displays my open email stats?
Trouble Signing Up?
Uptics System Status
Do you provide Webhooks?
What are free one-time 'uptic' credits from Onboarding?
Do you plan to introduce other 'Intro Line' integrations besides Lyne, eg: Writecream and SmartWriter?
Does Uptics integrate with Pabbly
I often get logged out of Uptics
Do you have a roadmap/timeline for upcoming Integration & Features requests?
What does upgrading or downgrading a plan mid-month within Uptics look like?
How to manage different clients within Uptics?
Did Uptics get my Payment? Where can I see it under my account?
Does the 'Sales Inbox' include messages from LinkedIn as well?
Can I create a master 'Do Not Email' list within Uptics?
Does Uptics allow me to build a lead list? or can I build leads from a lead database inside of Uptics?
Is it possible to send using an Alias?
Can I log into other users' accounts within my company on Uptics?
Where can I see and check my available 'uptic credits' to be used?
Can we use LinkedIn Chrome Extension with Uptics LinkedIn Sign up?
Do you have a free version of Uptics?
Subscription Usage Meters and Fees
What plan should I choose?
What happens if I run out of 'uptics'?
Do uptics rollover each month?
Does Uptics have a trial period?
What support is included in my Uptics Plan?
Do you offer discounts?
Are there any email send limits?
Are there any hidden fees?
Can I add more email accounts to a plan?
Can I add more users?
What is an uptic credit?