Uptics Credits, also referred to as 'uptics,' is the currency used within the platform to help maintain our fair use policies around Email Validations and AI usage for our usage-based subscription plans.
The amount of Uptics Credits that an account will have on a monthly basis will be determined by the Contact Tier the account is on.
For example, if your account is on the 5,000 Contacts Tier, then each month your account will be allowed 5,000 Uptics Credits.
Your usage of Uptics Credits can be monitored via the Uptics Credits Meter on your Plan & Billing page.
Although we do not currently provide itemized breakdowns at the moment, the following items count toward your Uptics Credits:
Email Validation LookUp: Any email validation performed within the system costs 1 uptic.
Email Finder LookUp: Any email finder action performed within the system costs 1 uptics, while the Domain Search LookUp costs 5 uptics.
AI Intro Lyne: Any AI Intro Lyne action from a sequence costs 5 uptics.
AI Reply Sentiment Analysis: The number of credits consumed will vary depending on the content in the reply, but the average credits will be approximately 3-5 uptics.
AI Writing Tools: The number of credits consumed will vary depending on the tool that is used and the complexity of the AI tasks you are asking the system to perform, but the average credits will be approximately 3-5 uptics.
UpChat: The number of credits consumed will vary depending on the complexity of the questions and/or prompts and personas you are providing @Selene inside of UpChat.
In most cases, any AI usage will show the number of uptics used after completion, as this cannot be determined beforehand. Below you will find a few examples of this...
If I used the AI Writing Tools to generate a collection of Subject Lines for a specific email template I am writing, the credits used would be shown as it is below.
If I used UpChat to ask @Selene a simple question, the credits would be shown as it is below.
If I provided UpChat with a long prompt to write me a 5 Step Email Sequence, the credits would be shown as it is below.
If you feel that your usage of Uptics Credits may exceed your plan's limits based on your Contacts Tier, don't worry! To add more usage credits, if you go over your existing credits for the month we will automatically run a $10 overage charge on your account and add an additional 1,000 credits to your account.
These 'overage' uptics won't expire, and they will be added to your total allowed Uptics Credits on the Uptics Credits meter shown on the Plan & Billing page. If you don't use them all up in the current month you experienced the overages, they will roll over and will only be consumed after the included credits have been used.
For Legacy/Grandfathered Uptics Plans: Starter, Growth, Scale
In September of 2023, Uptics switched to a usage-based pricing model for any new subscribers, which moved any previous subscribers into Legacy Plans.
For those legacy plans, if you are on the Starter, Growth, or Scale Plan, below you will find specific on what counts towards an uptic credit inside your account.
For these older plans, an uptic counts as an outbound or automated action that helps move your business forward.
It includes Emails, SMS, To-Do's, Phone Calls, LinkedIn Tasks, Add Tag, Assign Contact Owners, Distribute Leads, Create Deals, Sequence Journeys, and Intro Lynes while using Uptics Sequencing or bulk actions.
Any 1-on-1 activity like a Phone Call, SMS, or manual Enrollment into a sequence would also count as an uptic, except for a manually sent Email or a single reply to an Email.
Also, the Email Finder, Domain Search, and Email Provider LookUp utilizes 'uptic' credits as well.
Please watch the short video above to get some examples and an understanding of what an 'uptic' is!