Within your Plan & Billing page, where you manage your core Uptics Subscription, the Current Usage section shows your usage-based pricing metrics and tiers for Connected Users, Contacts, Connected Inboxes, and Uptics Credits.
While you choose your base plan across the Prospect, Engage, and Convert Plans, the system will automatically adjust your subscription based on the usage-based metrics you have present in your account.
In this article, we will explore the usage-based meters, what they mean, and what the limits are during your free 14-day trial. After the trial, the denominator of each usage-based item will increase or decrease as you add or remove users, contacts, or email inboxes.
From a billing standpoint, when any adjustments are made to the usage-based items, standard proration will apply. If you were to add an extra User halfway through the term of your subscription frequency, then it would charge a half month's price for the additional user and add the full price to the next monthly subscription charge. Similarly, if you were to remove a user, it would credit back to your account with Uptics the amount of unused time for the removed User, and that credit will be applied to and reduce your next monthly subscription charge.
In addition, you may view the Account Limits section by clicking on See All Plans & Features, as highlighted below, or as listed on our Pricing Page, for more specifics about your specific account limits and additional fees you may encounter.
For any of these 4 usage-based metrics, these thresholds apply to your whole account, taking into account all users, contacts, inboxes, and credits used under your whole company’s Uptics account.
Connected Users
The Connected Users meter displays the number of users you have connected to your subscription.
With the Users being one of the usage-based items in your subscription, each time you add a user to your account from the Users Management page, this threshold will automatically increase and your subscription will be updated accordingly to account for the additional user.
It is important to note that depending on the Plan you are selecting, the price per user will vary, since different plans come with different features.
Both active and inactive users will count towards your threshold and usage-based billing tier, with the numerator showing the current number of active users, and the denominator showing the current number of both active and inactive users.
Contacts
Contacts are the lifeblood of your sales activities, and Uptics provides a robust contact management system to help you organize, track, and engage with your prospects and customers.
Contacts are individuals or entities stored within Uptics, representing your prospects, leads, customers, and any other relevant parties for your sales efforts.
Each contact record, whether a People Record or a Company Record (as shown below), will count towards the numerator in the Contacts Meter.
Any time you import or create a new contact in the system, the numerator on your Contacts meter will adjust and account for these additional records.
If at any point you go over the existing Contacts Tier you will not be able to add more contacts unless you remove contacts or upgrade plans.
Please Note: When a People Record is created in Uptics, if there is an email address with a business domain attached to the record a Company Record will also be automatically created by default and count as 2 Contacts, since both People and Company Records count as a Contact. You may read more about this here.
To shut off the auto-creation of Company Records, you may read about that here.
Connected Inboxes
The Connected Inboxes area displays the number of inboxes you have connected to your subscription over the total amount of allowed inboxes.
The number of allowed inboxes will depend on the usage-based pricing Email Inbox Tier you are on.
Legacy plans may experience charges for connected inboxes. Please upgrade to the latest plans to use the fair use unlimited policy.
Uptics Credits
Uptics Credits, also referred to as 'uptics,' is the currency used within the platform to help maintain our fair use policies around Email Validations and AI usage.
The amount of Uptics Credits that an account will have on a monthly basis will be determined by the subscription you account is on.
Prospect: Includes 2,500 uptics credits for free. Additional credits are $10 per 1,000.
Engage: Includes 5,000 uptics credits for free. Additional credits are $10 per 1,000.
Convert: Includes 10,000 uptics credits for free. Additional credits are $10 per 1,000.
Your usage of Uptics Credits can be monitored via the Uptics Credits Meter on your Plan & Billing page.
The following items count toward your Uptics Credits:
Email Validation LookUp: Any email validation performed within the system costs 1 uptic.
Email Finder LookUp: Any email finder action performed within the system costs 1 uptics, while the Domain Search LookUp costs 5 uptics.
AI Intro Lyne: Any AI Intro Lyne action from a sequence costs 5 uptics.
Lead Research: Any Website scrape or LinkedIn profile data collection action from a sequence costs 5 uptics.
AI Reply Sentiment Analysis: The number of credits consumed will vary depending on the content in the reply, but the average credits will be approximately 1-5 uptics.
AI Writing Tools: The number of credits consumed will vary depending on the tool that is used and the complexity of the AI tasks you are asking the system to perform, but the average credits will be approximately 1-5 uptics.
UpChat: The number of credits consumed will vary depending on the complexity of the questions and/or prompts and personas you are providing @Selene inside of UpChat.
In most cases, any AI usage will show the number of uptics used after completion, as this cannot be determined beforehand. Below you will find a few examples of this...
If I used the AI Writing Tools to generate a collection of Subject Lines for a specific email template I am writing, the credits used would be shown as it is below.
If I provided UpChat with a long prompt to write me a 5 Step Email Sequence, the credits would be shown as it is below.
If you feel that your usage of Uptics Credits may exceed your plan's limits based on your Contacts Tier, don't worry! To add more usage credits, if you go over your existing credits for the month, Uptics will automatically run a $10 overage charge on your account and add an additional 1,000 credits to your account to prevent any product and workflow interruption.
These 'overage' uptics won't expire, and they will be added to your total allowed Uptics Credits on the Uptics Credits meter shown on the Plan & Billing page. If you don't use them all up in the current month you experienced the overages, they will roll over and will only be consumed after the included credits have been used.